What Makes A Leader?
- Empathy
- Ability to understand the emotional makeup of other people and skill to treat people according to their emotional reactions
- Hallmarks: expertise in building and retaining talent, cross-cultural sensitivity, service to clients and customers
- Social Skills
- Proficiency in managing relationships and building networks, ability to find common ground and build rapport
- Hallmarks: effectiveness in leading change, persuasiveness, expertise in building and leading teams